You will learn five core concepts of how to make better decisions and
avoid making bad ones.
thinking is automatic, unconscious, lightening fast and generates
strong feelings of certainty. System one decisions are difficult to put
into words other than ‘it feels right’.
System two thinking is rational, conscious, requires effort, works slowly, examines,
calculates and considers evidence. System two decisions are
relatively easy to put into words.
Intuitive decision making uses system one thinking and we tend to
use it as our default setting. In fact recent research suggests that over
95% of the decisions we make are made this way. Intuitive decision
making when used appropriately can deal with highly complex
decision problems, quickly and accurately.
Rational decision making uses system two thinking and considers all
the evidence, evaluates the options and then selects the optimal
course of action. We tend to use rational decision making far less
frequently than we believe, often confusing it with post decision
rationalisation. A crucial way to improve decision outcomes is to use
rational decision making more frequently.
Expert decision making uses a combination of system 1 & 2 thinking. It is
crucial when making high risk decisions quickly (i.e. a human resources
professional dealing with a major disciplinary incident with the potential to
escalate into industrial action).